HOW TO USE JUNK MAIL FILTERING AND ANTI-VIRUS PROTECTION SERVICES

• ACCESS YOUR PERSONAL MESSAGE CENTER
• CHECK YOUR MESSAGE CENTER FOR QUARANTINED EMAIL
• CONFIGURE THE SETTINGS
• MONITOR YOUR MESSAGE CENTER
• NOTIFICATIONS OF QUARANTINED EMAIL
• QUESTIONS?

1. You will receive an activation notice that contains password instructions for accessing your Message Center with a link to the login page. To log in, enter your email address and your password. Log in at http://login.postini.com/exec/login. If your login fails, you will be provided with instructions for how to retrieve your password.

    

2. In some cases, you may be supplied with only a temporary password and will be asked to choose a personal password after first login.

   

    

3. After you log in you will arrive at your Message Center where you can see if suspicious messages have been quarantined. You are the only one that has access to this password-protected site.

For any messages quarantined as junk email, you can:

1. Read the sender and subject of the suspicious messages, and select messages to DELETE or DELIVER. To delete or deliver messages "in bulk", select any messages using the checkbox next to each message or use the one checkbox in the header to select/unselect them all at once.
2. Read the body of the message by clicking on the subject line. You can then delete or deliver after you determine if the email is junk or legitimate:

   Delete: Deleting the message will keep it from reaching your in box. The message is moved to the Trash where it will expire after 14 days from when it first arrived in your Message Center.

   Deliver: Legitimate email should be delivered to your in box. After you deliver a message, you'll receive a message asking whether to "approve" the sender(s) to your Approved Senders list - approving this will prevent future messages from that address from being quarantined in your Message Center. NOTE: Delivered messages are also moved to the Trash once they are forwarded to your inbox.

CONFIGURE YOUR SETTINGS
You can adjust your settings at any time to better suit your personal preferences.

At the top of your Message Center, click the link for the service you wish to configure. The link will display a green or red button to show whether the service is active or inactive, respectively.

Junk Email
Click the "Junk Email" link; if necessary, click the ON button to activate basic filtering.

You can additionally customize personal settings by clicking the following titles:

• Filter Categories
  Filter out potentially offensive email topics like "Get Rich Quick"; "Sexually Explicit"; "Racially Insensitive"; and "Special Offers". This setting heightens the sensitivity towards these specific categories.

   

• Filter Sensitivity
  Junk Email filters are pre-set to Lenient, Moderate, or Aggressive by your email provider. We recommend you monitor how much legitimate email is quarantined and adjust your filter sensitivity accordingly to your comfort level, especially after you have "Approved" any critical senders beforehand.

   

   

• Blocked and Approved Senders
  You can block or approve specific senders ("user@company.com") or domains ("company.com") by entering addresses manually. (NOTE: most professional spammers change their addresses often, making it difficult to block a specific junk email sender with this setting)

 

Virus Protection
All of your messages are scanned for viruses. If a virus is detected, it is quarantined in your Message Center and you will be sent an email notification. You can turn virus protection ON or OFF. Postini recommends having virus protection always turned on for safety.

MONITOR YOUR MESSAGE CENTER
Initially we suggest you monitor your Message Center often. The junk email filters "remember and learn" from your interaction, and become more accurate with time. You can approve or block senders and adjust the filter tolerances to make the service more effective.

NOTIFICATIONS OF QUARANTINED EMAIL
You will receive a periodic notice of all junk mail held in your Message Center. You can visit your Message Center to review them, or take no action and the quarantined messages will be automatically deleted after 14 days.

QUESTIONS OR TECHNICAL PROBLEMS
Review the FAQ or contact our technical support team using our customer support form.